These online shopping Terms and Conditions apply to all purchases ordered online through our Websites. Please read them carefully and print a copy for future reference.
You are required to register with us before placing your first online shopping order. You are also required to register to make use of certain functionality which may not include placing an online shopping order. Please click on the “Register” button to complete the registration process. Registration and/or use of our Websites constitute your acceptance and agreement to be bound by the Terms and Conditions of our Websites, including the Terms and Conditions specific to online shopping.
It is your responsibility to ensure that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
2 Passwords and security
When you register to use our Websites you will be asked to create a username and a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your username and password. If you know or suspect that someone else knows your password you should notify us immediately by contacting our DC on 087 815 0470
If RTM Data Services has reason to believe that there is likely to be, or has been, a breach of security or misuse of our Websites, we may require you to change your password or we reserve the right to suspend your account without prior notification.
3 Creating an order
Orders can only be created through the use of our Websites. No orders by telephone, email, SMS, fax or any other medium will be accepted. Please note that the Distribution Staff may guide you through the process of placing an order, but are unable to place the order on your behalf.
4 Accepting your order and creating an electronic contract
The steps required in creating the contract between you and RTM Data Services are as follows:
- You will need to select items required by adding them to your shopping cart;
- You will then view your shopping cart, and make any amendments, and once satisfied perform the “check-out” function. You will then be guided through a number of steps including delivery address confirmation, delivery fee, and finally payment method;
- We will send to you an order acknowledgement email detailing the products you have ordered and any associated delivery or collection information.
The email acknowledgement will present an ‘indicative or guide price’ only and will be subject to change depending on, but not limited to, the following:
- The final price charged will be the latest in stock price on the day your order is successfully placed.
- You will then be updated on the steps of the picking and delivery process, and may be contacted should an item be unavailable or other;
- If requested, plastic bags used will be added to your order.
Please note that when your order is delivered you may return any item and receive a full refund if you consider that the difference between the final price charged and the guide price shown on the Websites (and in the email order acknowledgement) is not acceptable.
Unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given, our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order. Dispatch will occur on the day of delivery, subject to normal operating procedures.
Non-acceptance of an order may be as a result of one of the following, but not limited to:
- The product you ordered is not available from stock;
- We are unable to obtain authorisation for your payment;
All offers are subject to availability and while stocks last.
5 Risk and Ownership of the goods
For the avoidance of doubt, the ownership and risk associated with your goods will be held by RTM Data Services up until the point at which they are signed for at delivery or collection. Any damage, disappearance or theft of goods post delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding.
Please note that RTM Data Services cannot be held responsible for orders placed incorrectly on our Websites, even if the error was in good faith. Should an order error be discovered during the delivery process, any items not wanted may be returned with the driver and will be fully refunded. RTM Data Services will not be responsible for delivering the originally intended item unless as part of a new delivery and/or subject to a further delivery charge.
For the avoidance of doubt, no collection or delivery service will be provided by RTM Data Services for these returns.
6 Stock availability
We may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum, but provide the facility for you to select different ‘substitution’ options in the event that we are unable to fulfil your original request.
7 Special instructions
Special Instructions relating to delivery can be noted when placing an order online. Should you wish to make comments that are not delivery related, then please do so by sending a mail through our “Contact Us” channels
8 Where we deliver to and restrictions thereof
Our initial delivery area will be the whole of Gauteng.
We reserve the right to withdraw our services to individual customers’ addresses subject, but not limited, to the following:
- Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant;
- Unavailability of free suitable, and legal, parking and offloading space;
- Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles;
- Repeated unavailability of an authorised signatory to take delivery;
- Repeat and excessive returns that misuse the reasonable nature of the service;
- Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined.
We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed throughout the online shopping experience and can easily be changed at any point up until final payment confirmation.
9 The delivery process, including where you cannot be present
The driver will bring the shopping to the door of your premises or business only, where you will be responsible to check your goods, agree with the driver the annotation of any returns on the invoice and sign the invoice to accept the delivery.
Only at your express invitation and risk, the driver can be requested to take your shopping into a kitchen area within your premises (or an appropriate designated area for a business) where your goods will be dropped off. Providing entry into your premises is at your own risk. RTM Data Services accepts no liability or responsibility for any loss or damages occurring as a result of or consequence of your request for the driver entering your premises, whether or not the loss or damages could be construed to be as a result of negligent behaviour.
Drivers will carry identification which you must ask for. Drivers will be able to inform you of the order number and the intended recipient (as provided on the order) as an additional security check.
Goods must be signed for at the delivery address, by you, or by a nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.
It is your responsibility to be present (or make sure an authorised signatory is present) for the full duration of your delivery. If, in the event that no authorised signatory is available to accept and sign for your delivery order, our driver will wait a total period of 10 (ten) minutes for an authorised signatory to present themselves prior to leaving and returning your order to us. A delivery card will be left by our driver detailing the time of their arrival and departure should no one be present at the time of delivery. You will be asked to contact the Distribution Centre at your earliest convenience to arrange an alternative delivery date or time. You will be liable for a re-delivery fee equal to the current delivery price of the slot agreed upon for re-delivery.
If you do not contact us to rearrange a failed delivery within 24 hours of the start of the original delivery day, the order will be cancelled and the cost of your order (excluding the cost of perishable items and any delivery charges) will be refunded to you. For the avoidance of doubt, ICC Buying Group reserves the right to retain the cost of perishable items and the associated delivery charge when the service has been provided in accordance with the Terms and Conditions as laid out.
For a delivery your order will be presented in sealed bins and/or boxes – with exceptions for loose items unable to fit, or bulk products which are more easily transported and delivered in their original packaging. The seals should only be broken in the presence of an authorised signatory. Should the bins not be sealed, or the seals already broken, you should not accept the order and immediately contact our Distribution Centre.
Please note adverse weather conditions, accidents, road work, unusual traffic congestion or any other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to and reschedule your delivery time and date. In any event for cancelled deliveries our liability to you will be limited to refunding the price of any goods not delivered and the associated delivery charge. We cannot be held liable for delivery delays outside of our control and any refund where liability is accepted will be limited to the cost of the delivery charge.
10 Unpacking of bins and the checking of orders
Due to the physical and time consuming nature of a delivery our drivers will be limited, when making deliveries that require ascending or descending stairs, to a single story only. Deliveries greater than a single story will require the provision of a lift or escalator located within a reasonable distance of the final delivery point.
The driver will unpack your bins onto a flat open surface only – either at the door of your premises or business, or in a kitchen area (or appropriate designated area for a business) at your express request. This will not include unpacking into cupboards or onto shelves.
It is your responsibility to check the invoice against the delivered goods in a timely manner and not to unduly delay the driver in the process.
11 Delivery charges and minimum order Value
A Standard delivery fee of R45.00 will be charged per order placed online. RTM Data Services reserves the right to adjust delivery charges, at any time and without prior notification, to take into account local conditions and quality of service.
There is no minimum order value.
12 Goods charged for but not supplied
In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased.
Please note that RTM Data Services will not, and is under no obligation to, make any redelivery as result of missing items. RTM’s obligation will be to remedy the situation through a refund. Should a redelivery be requested, RTM reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule.
13 Damaged goods or delivery order errors
In the event of there being damaged goods, quality concerns or a difference with respect to the invoice and items delivered, these should immediately be brought to the attention of the delivery driver and noted as such on the signed invoice. Goods marked on the invoice for return, whether for damages or other reasons, must be given back to the driver and will be returned for a full refund. Failure to notify the driver of errors, or of unacceptable condition of any products, at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased.
Please note that RTM Data Services will not, and is under no obligation to, offer any redelivery as result of damaged items, quality concerns or errors. RTM’s obligation will be to remedy the situation through a refund when the item/s is/are returned with the delivery driver.
14 Our returns, refunds and guarantees policy
We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns and refund policies are aligned therewith. Customers are covered by our quality guarantee on every product.
15 Refundable packaging and bottling
Our drivers are unable to accept refundable packaging as part of the service, irrespective of whether the items were purchased and delivered through the services offered by this Website. In particular, but not limited to, we are unable to process refunds on refundable bottling through this service. It is your responsibility to return and present any refundable packaging and bottling to a retail store in order to claim the refund.
16 Refunds for returns made at the time of delivery
Should you not be entirely satisfied, you are entitled to return any product, which was purchased as part of an Online Shopping order, to the delivery driver.
Returns must be marked and signed for as such on the invoice that accompanies the order. Any refunds for unwanted substitutions or returned items will be made after the goods have been received back into stock by the Distribution Centre. We will process any returns, ordered via Online Shopping and returned via our delivery driver, within 48 hours of receipt of goods from the store. Note that bank processing times may vary and will add a further delay on the refund for which RTM Data Services cannot be held liable (including for any resulting occurrence due to any refund delay).
17 Product information and images
Images are provided to help you recognize products. Due to certain imagery quality (as provided by third parties), packaging redesign and improvements these may not always reflect exactly the item or pack you receive. Please note that these images should not be used to determine size or volume – please refer to the product information contained in the description and any other additional information as is made available.
RTM Data Services will endeavour to make as much product related information available on our Websites as is possible. However, this information is gathered from various third party sources outside of RTM and therefore we accept no responsibility and make no representation, nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of any information provided on our Websites.
18 Changing or Cancelling your confirmed order
Amendments to orders, or cancellation of, orders placed and confirmed online must be done by calling the Distribution Centre’s number. Orders which have been Dispatched cannot be changed or cancelled, and should delivery be refused, the refund procedure as described in point 16 above will be applied, however the delivery charge will not be refundable.
19 General pricing policy
Please note that all prices on our Websites are guide prices only. Final pricing will be that displayed on the invoice for delivery. All prices are expressed inclusive of any VAT payable unless otherwise stated or displayed. Products which are exempt or zero rated will not incur VAT as legislated.
20 Payment provisions
The RTM Data Services endeavours to offer the most convenient and cost effective way to pay for your online orders. We will offer the following payment options that can be used:
- Payment via Debit card/Credit Card upon delivery
- ayment via EFT from your bank account (Comming Soon)
Any of the following Credit Cards may be used to pay for your online shopping purchases: Visa, Mastercard. Certain (non-pin based) Debit Cards may also be used – typically where the Debit Card is issued with an expiry date and a CVV number.
21 Sufficient funds and expiry date on payment card
It is your responsibility to ensure that the expiry date of your payment card is after the requested dispatch date of your order and that your payment card has sufficient funds to cover the purchase. In the event that the payment card has expired, or there are insufficient funds, we will be unable to take payment and fulfill your order.
22 In the event of a failed payment
This clause applies to failed payments for credit/debit card purchases.
Should your payment fail, for any reason, you will be called by RTM Data Services and notified of the failure. You will need resubmit your online order (with valid payment information) should this occur.